Services 4 — GMTA®

Financial Aid Application

Customer Service & Excellence Certification

Must read the program description completely before filling this out.

If you have not read the program description and Guidelines and Etiquette, click here.

If you already completed the Program Application, please type “see Program Application” for the questions that you already answered which may be all of the questions except for the financial aid question at the bottom.

If you are accepted into this upcoming cohort, you agree to adhere to the Guidelines and Etiquette.

Yes

How did you hear about this program?

Name

First Name

Last Name

Preferred Gender Pronoun (optional)

Country and Time Zone

Social Media (optional)

What is your perspective on Customer Service?

Share a positive customer service experience you had and how you felt about it?

Share an unpleasant customer service experience you and how you would have preferred it went.

Provide brief details of: (1) your professional background or (2) academic background if you do not have any work history.

What is your desired profession and/or passion and/or purpose?

How do you want to use this certification for your life/career?

What questions do you have?

Can you dedicate the time and thoughtfulness needed for this course?

Honor Pledge – All participants and certificate holders shall:

*Be truthful and trustworthy to yourself and others *Be respectful to yourself and others *Be fair and ethical *Honor your integrity *Honor the intellectual property of the course and others -and- do not plagiarize, post, share or give access to without permission *Be accountable for what you say and do *Be responsible for your learning and complete the assignments without unpermitted assistance *Use the resources wisely and in a manner to positively impact your community and in your contact with other people

Yes

Why do you need financial need? How much financial aid are you requesting?

Confirm that you are available to do a video interview if your financial application is approved for the next level of the determination process.

Yes