GMTA: GREAT MINDS THINK ALIKE
PRESENTS
In our opinion:
The Home of the Best Quality and Thoughtfully designed Customer Service Training.
Customer Service & Excellence
(beyond politeness)
CERTIFICATION
-&-
ONLINE TRAINING (REGISTER BELOW AND SEE SPECIAL PRICING)
✺ WHAT IS INCLUDED ✺
-
DEFINING CUSTOMER SERVICE BEYOND THE STANDARD PERSPECTIVE
PROFESSIONAL ETHICS & INTEGRITY
CULTURE
THOUGHTFUL COMMUNICATION & EMOTIONAL INTELLIGENCE
VERBAL AND WRITTEN COMMUNICATION
ADOPTING YOUR OWN AUTHENTIC APPROACH
HOW CUSTOMER SERVICE CAN ADVANCE YOUR CAREER
-
The Online training is a self-paced eLearning course.
The Certification is a live program (either in person or through video conferencing).
With the Certification, there are more scenarios, live discussion, assignments and feedback.
The customer service toolkit is available for the Certification and Premium version of the Online Training.
Certification participates receive a Customer Service Certification.
Online Training participants receive a certificate of completion once they complete the course.
The Certification is a group setting.
-
EVERYONE
Individual(s) or employers who understand that quality customer service is a critical skill that everyone should possess.
Individual(s) or employers who understand that quality customer service is critical to the success and sustainability of a business.
Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best
Individual(s) who want to enhance their resume and career prospects.
Great for those who are already employed and especially great for those who want to show a prospective/potential employer that they are serious about their career.
High school students or Individual(s) with no experience looking to show a potential employer that they are a serious candidate.
White Collar Professions, Blue Collar Professions. Students. College Students. Grad Students. Trade students. Job Corp. HVAC workers. Plumbers. Electricians. Construction. Service workers. Restaurant. Waiters. Concierge. Hotel and Hospitality. Real estate professionals. Housing professionals. University and Academic professionals. Flight Attendants. Pilots. Medical Professionals. Nurses. Doctors. Consultants. Lawyers. Paralegals. Executives. Administrative Assistants. Customer service personnel. Sales. Marketing. Retail associates. Entrepreneurs. Intrapreneurs. Social workers. Civil/Government/Public workers and officers. Employees in all industries. Human resources. Finance. Analysts.
Great for individual(s) re-entering the workforce.
International companies that provide global customer service or customer service do different countries.
-
-
WHAT IS GMTA'S CUSTOMER SERVICE COURSE:
§ This course is about the importance of customer service across all career levels and industries.
§ This course is not about politeness, this course is about how customer service is a reflection of integrity and core to quality successful relationships between providers and consumers.
§ Often times, the messaging is – “you either have it or you don’t” -or- “it just comes natural”. This course addresses that “it” can be taught to whoever is sincere and willing to learn.
§ Some people just are not aware of where to begin. Or may think good customer service is just the traditional concept that you just have to be nice. Or some people may not know what they are missing. Or how the lack of this skill set is holding them back in their career. This course goes into the full scope of customer service and how to adopt it in a way that is authentic to where you are in your career and where you want to be.
§ This course is not just for the Customer Service Department. This course is for all career levels and positions and industries and locations. Whether you are just starting in your career or have been in the workforce for many years or are re-entering the workforce. Or if you are getting ready to start your own business.
§ For Customer Service Leads, please note this course is not about how to set up your customer service department. It is applicable to how you would train the people that would execute your customer service strategy. You can have a great customer service infrastructure but if you do not have quality people to execute it, then it is useless. In addition, the insights presented in this course can aid you in how you establish your customer service structure or revisit your customer service approach.
-
WHY IS CUSTOMER SERVICE IMPORTANT:
§ From the Organization’s Perspective: Companies that are thoughtful about customer service and deliver quality service tend to be sustainable, high revenue generating, and more resilient.
§ From the Individual’s Perspective: Not only is customer service a differentiator for companies, it is also a tool for individuals to differentiate themselves as professionals for their success.
§ One aspect of our mission and vision is to support in the development and proliferation of socially conscious businesses that deliver quality products and services with integrity. Essential to the success of that is the people in the business. We believe any business that moves with integrity + has a quality product or service + quality customer service will always be successful.
§ We have noticed that a lot of owners understand that customer service is important and do have some level of customer service but we noticed that there is a misunderstanding on the importance of quality customer service personnel.
§ We are here to fill that gap and provide a resource that can be beneficial to individuals and organizations.
-
SPECIALS & COUPONS:
ONLY ONE SPECIAL CAN BE USED AT A TIME.
§ Share with us your favorite Side Hustle School episode and why it is your favorite under our knowledge sharing post HERE and receive a limited time 10% discount. Once complete then fill out this form HERE and we will send you the discount code. The podcast: https://sidehustleschool.com/podcasts/.
§ Share with us your favorite Fair Talks podcast episode and why it is your favorite under our knowledge sharing post HERE and receive a limited time 10% discount. Once complete then fill out this form HERE and we will send you the discount code. The podcast: https://fairtradela.org/pages/fair-talks-podcast.
§ A Special 12% if you complete these 4 steps: (1) follow us on Instagram @official_gmta + (2) follow us on LinkedIn: https://www.linkedin.com/company/officialgmta + (3) like our LinkedIn article on customer service here:____ + (4) Once complete then fill out this form HERE and we will send you the discount code.
§ Squarespace Customers and Circle Members contact Squarespace that a special 15% discount is available for their customers. You can send them a link to our special contact form page HERE.
§ We are great admirers of the work Arlan Hamilton is doing in the world, so if you have taken any of their paid courses or are part of Backstage Capital, please have them contact us to confirm your enrollment/affiliation with their company and we will offer you a 15% discount. You can send them a link to our special contact form page HERE.
§ Significant specials available for organizations actively involved in supporting peace and safety and freedom in Congo and Palestine and other countries/cultures navigating crisis. Contact us to see if your organization qualifies. Fill out the form HERE.
REGISTER FOR THE ONLINE COURSE BELOW
Enhance your expertise & career with GMTA's Quality and Thoughtfully designed Customer Service Training for all careers, industries, and locations.
Enhance your expertise & career with GMTA's Quality and Thoughtfully designed Customer Service Training for all careers, industries, and locations.
✺ Feel free to send us any questions ✺
Sophia Senyo, GMTA Founder and Lead Principal
“Imagine a world where every person approached and delivered customer service with Integrity, Thoughtfulness, Care and Knowledgeably.”
✺ Additional Information ✺
NOTE : All materials are human designed, written, developed and compiled. No AI or CHATGPT or similar tool/platform/resource was used to generate or develop this content.
-
Quality customer service online training course that is a self-paced professional training course. Learn customer service online at your own pace.
We are focused on customer service and excellence. This customer service seminar is a great soft skills elearning course.
Perfect for individuals.
Perfect for groups. Perfect for corporations.
The above video offers a free teaser into what is covered in the course.
This course is human designed. It is written and developed by a human based on data and experience. So this course is experience based course developed by customer service experts and is instructor led. You can get the perfect customer service training course here.
We cover how to deliver good customer service, how to navigate challenging customer service experiences, and what to do about bad customer service.
In our opinion, this truly is the best online customer service program for soft skills, service skills, trade workers, electricians, construction, HVAC, plumbers, etsy shops, customer service professionals, entrepreneurs, startups, employees, small businesses, business owners, interns, volunteers, nonprofits, retail, ecommerce, new graduates, high school students, international companies, english speaking companies, small to large workforces, corporate teams. Our course is truly worth it. Enroll today.
-
No subscription required.
Can do it standalone or request a bundle if want to combine with other courses.
eLearning for small businesses, large corporations, fortune 500 companies, private sector, public sector, entrepreneurs.
This course provides quality soft skills and service skills. This course positively contributes to a business’s strategy or CX strategy for success.
Individuals can complete this course and develop their skills from anywhere. This course allows the individual to command their career.
-
This customer service training seminar will help you train yourself and your staff. We offer live trainings as well. So we offer several course formats whether in person, online or recorded or live or elearning. The online course can be completed in 1 day, 2 days, 3 days, 4 days, 5 days, 6 days or more.
The live training is instructor led and can be customized and structured in a way unique for your organization.
Our intention is for our clients to improve their skills, improve office productivity, enhance their professional development and growth, equip them with the customer service essentials and more, and educate our clients on mastering customer interactions and mastering customer expectations and perfecting the customer experience.
We offer quality experience-based Career and professional development skills.
-
Individual(s) or employers who understand that quality customer service is a critical skill that everyone should possess.
Individual(s) or employers who understand that quality customer service is critical to the success and sustainability of a business.
Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best
Individual(s) who want to enhance their resume and career prospects.
Great for those who are already employed and especially great for those who want to show a prospective/potential employer that they are serious about their career.
High school students or Individual(s) with no experience looking to show a potential employer that they are a serious candidate.
White Collar Professions, Blue Collar Professions. Students. College Students. Grad Students. Trade students. Job Corp. HVAC workers. Plumbers. Electricians. Construction. Service workers. Restaurant. Waiters. Concierge. Hotel and Hospitality. Real estate professionals. Housing professionals. University and Academic professionals. Flight Attendants. Pilots. Medical Professionals. Nurses. Doctors. Consultants. Lawyers. Paralegals. Executives. Administrative Assistants. Customer service personnel. Sales. Marketing. Retail associates. Entrepreneurs. Intrapreneurs. Social workers. Civil/Government/Public workers and officers. Employees in all industries. Human resources. Finance. Analysts.
Great for individual(s) re-entering the workforce.
International companies that provide global customer service or customer service do different countries.