Topics:

• DEFINING CUSTOMER SERVICE BEYOND THE STANDARD PERSPECTIVE

• PROFESSIONAL ETHICS & INTEGRITY

• CULTURE

• THOUGHTFUL COMMUNICATION & EMOTIONAL INTELLIGENCE

• VERBAL AND WRITTEN COMMUNICATION

• ADOPTING YOUR OWN AUTHENTIC APPROACH

• HOW CUSTOMER SERVICE CAN ADVANCE YOUR CAREER

• View a preview here.

Why is it Important:

• From the Organization’s Perspective: Companies that are thoughtful about customer service and deliver quality service tend to be sustainable, high revenue generating, and more resilient.

• From the Individual’s Perspective: Not only is customer service a differentiator for companies, it is also a tool for individuals to differentiate themselves as professionals for their success.

• "We are humans. We are in the business of relationships whether one time or recurring. Let’s make those interactions count!” – Sophia Senyo

Packages:

• Online Seminar

• Online Seminar PLUS Comprehensive resource guide

• Complete online courses that consists of 6 videos for a total of approximately a little over 1 hour 30 minutes.

• All packages include a certificate of completion (upon completion).

• GET STARTED and REGISTER HERE.

• Separate pricing for groups or corporate. Please fill out the form below to request group pricing for the customer service online course.

Who is this for? EVERYONE

• Anyone who wants to learn how to use customer service to become an intrapreneur or high-performing employee or key asset at your organization.

• Anyone who wants to learn how to consistently deliver quality customer service in a natural/authentic way.

• Individual(s) or employers who understand that quality customer service is a critical skill that everyone should possess.

• Individual(s) or employers who understand that quality customer service is critical to the success and sustainability of a business.

• Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best

• Individual(s) who want to enhance their resume and career prospects.

• Great for those who are already employed and especially great for those who want to show a prospective/potential employer that they are serious about their career (students, individual re-entering the workforce, etc.).

• Businesses that want to show they take customer service seriously.

Packages:

• Online Seminar

• Online Seminar PLUS Premium resource guide & toolkit

• Complete online courses that consists of 14 videos for a total of approximately a little over 3 hours 36 minutes.

• All packages include a certificate of completion (upon completion).

• GET STARTED and REGISTER HERE.

• Separate pricing for groups or corporate. Please fill out the form below to request group pricing for the customer service online course.

Topics:

• Distinguishing PROJECT MANAGEMENT VERSUS PROCESS MANAGEMENT and identifying the commonalities

• PROFESSIONAL INTEGRITY and Ethics

• PROJECT AND PROCESS MANAGEMENT FOR THE INDIVIDUAL VERSUS THE TEAM LEADER: LEADING SELF VERSUS LEADING OTHERS.

• PARAMETERS OF A SUCCESSFUL PROJECT

• PARAMETERS OF QUALITY AND EFFECTIVE PROCESSES AND PROCEDURES

• EXPLICITLY DEFINING THE VISION, PURPOSE, OBJECTIVES & STAKEHOLDERS

• IDENTIFYING AND ACQUIRING RESOURCE NEEDS AND DEPENDENCIES & REALISTICALLY KNOWING THE CAPABILITIES OF YOUR CURRENT RESOURCES AND IDENTIFY ANY GAPS

• PROJECT MANAGEMENT: DEVELOPING, VETTING & FINALIZING A COMPREHENSIVE FLEXIBLE PROJECT PLAN & TIMELINE

• PROCESS MANAGEMENT: DEVELOPING, VETTING & FINALIZING COMPREHENSIVE FLEXIBLE EVOLVING PROCESSES AND PROCEDURES

• EXECUTING YOUR PLAN/APPROACH + MANAGING THE PROJECT PLAN & MANAGING THE PROCEDURES + BUDGET AND COST MANAGEMENT + IDENTIFYING AND MONITORING METRICS

• EFFECTIVE COMMUNICATION & SELF MANAGEMENT & TEAM MANAGEMENT

• MITIGATING RISKS & NAVIGATING CHALLENGES

• PRACTICE SCENARIOS

• APPLYING WHAT YOU LEARNED FOR YOUR UNIQUE SITUATION

• DEVELOPING THE MINDSET OF AN INTRAPRENEUR

• AND TAKING A LOOK AT WHETHER YOU ARE TRULY IN THE RIGHT CAREER

• LASTLY, THE TRAINING ALSO OFFERS A RESOURCE GUIDE AND TOOLS AND TEMPLATES TO CUSTOMIZE FOR YOUR OWN PROJECTS AND PROCESSES WHETHER FOR WORK, YOUR BUSINESS, OR YOUR PERSONAL PROJECTS AND PROCESSES

Who is this for? EVERYONE

• For those who are sick and tired of burnout and want to break the cycle of burnout. Who want to approach work differently than from a place of pain and resistance and approach work in a way where you do want to get out of bed in the morning.

• Individual(s) or employers of individuals who understand that project management is a critical skill that all professionals should possess; whether you are managing a project involving other team members, managing recurring processes, or managing your own workload.

• Individual(s) or employers of individuals who understand that planning and preparation is critical skill that all professionals should possess; whether preparing for a big project or preparing for the occasional assignments that your supervisor assigns you.

• This course is for everyone from consultants in mergers and acquisitions and day one readiness to the first employees at a startup to anyone who is new to the workforce and wants to have strong skills and tools to succeed to those without formal training that one may receive at college or years of experience that want to have strong skills and tools to succeed.

• This training is applicable to those with security clearances or who deal with hazardous materials.

• This is also for PMPs who are looking for a training from trainers who have mastered project management and who have worked with certified PMPs and understand where there are opportunities for a well-rounded experience.

• This training is a great fit for cross-functional teams/interdepartmental projects and procedures.

• Project management is also for anyone who has an idea or vision that is business related or community related that they want to bring to fruition. They will need project management for it.

• This training is truly applicable for everyone: from those just getting started in the workforce, re-entering the workforce, as well as for those who have been in the workforce for awhile and experience recurring burnout.

• Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best.

• Businesses that want to invest in their workforce and company culture.

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Who is this for?

• Individuals who need guidance on how to start a business

• Individual(s) transitioning into entrepreneurship or preparing to create a new business.

What’s Included:

• Online Seminar

• Comprehensive Guide and Toolkit (Templates, resources, etc.)

• One-on-One Business Strategy and Development Session

• E-mail coaching and support (M-F)

Topics:

• Business acumen and entrepreneur mindset development

• Mitigate challenges and barriers to success

• The business stages and where you fall in

• Planning and preparation

• Managing time and consistency

• Executing your plan

• Turning your idea into a solution

• Bonus content

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Who is this for?

• Individual(s) or organization(s) who recently started a new business, product or service or are preparing to.

• Individuals who have the structure of a new business and now need to make sure they are ready to receive and manage clients and customers.

What’s Included:

• Online Seminar

• Comprehensive toolkit

• ONLINE COURSE COMING SOON

• LIVE AND GROUP TRAININGS CURRENTLY AVAILABLE.

Seminar topics:

• Client/Customer readiness

• Prototype Development

• Back-end and Front-end workflow and processes

• Website Development

• Client Acquisition and Retention

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Who is this for?

• Individual(s) or organization(s) with a new business, product or line of service and need guidance on how to manage their new venture.

• Individual(s) who understand they are building a new lifestyle.

• Individuals who are overwhelmed by their new business and/or team and new guidance on how to manage their business and team and have a healthy lifestyle.

What’s Included:

• Online Seminar

• Comprehensive toolkit

• ONLINE COURSE COMING SOON

• LIVE AND GROUP TRAININGS CURRENTLY AVAILABLE.

Seminar topics:

• Getting organized

• Time management

• Financial habits

• Planning & Implementation

• Executive Development

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Who is this for?

• Startups and Small Businesses

• People who have a business and want to formalize their business management practices

• Business was in place for at least 1 year

• Individuals who want guidance on how to review and assess their business each year and prepare for next year

What’s Included:

• Online Seminar

• Comprehensive toolkit

• ONLINE COURSE COMING SOON

• LIVE AND GROUP TRAININGS CURRENTLY AVAILABLE.

Seminar topics:

• Organization review

• Review of vendors

• Review of systems and processes

• Developing Objectives

• Annual business planning

• Implementation

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Description: This course is a live session training course in customer service and excellence. The course comprises of seminars, discussion, presentations plus evaluations. Participants will receive a certification based on participation and their performance during the evaluations. Evaluations are comprised of a combination of oral, video and written scenarios that participants will need to pass in order to receive a certificate and letter of recommendation.

Who is this for?

• Individual(s) or employers who understand that quality customer service is a critical skill that everyone should possess.

• Individual(s) or employers who understand that quality customer service is critical to the success and sustainability of a business.

• Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best

Why is it Important:

• From the Organization’s Perspective: Companies that are thoughtful about customer service and deliver quality service tend to be sustainable, high revenue generating, and more resilient.

• From the Individual’s Perspective: Not only is customer service a differentiator for companies, it is also a tool for individuals to differentiate themselves as professionals for their success.

Topics:

• DEFINING CUSTOMER SERVICE BEYOND THE STANDARD PERSPECTIVE

• PROFESSIONAL ETHICS & INTEGRITY

• CULTURE

• THOUGHTFUL COMMUNICATION & EMOTIONAL INTELLIGENCE

• VERBAL AND WRITTEN COMMUNICATION

• ADOPTING YOUR OWN AUTHENTIC APPROACH

• HOW CUSTOMER SERVICE CAN ADVANCE YOUR CAREER

This training and certification is available online or in-person.

And it can be structured in a multi-day or multi-week program.

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Description: This course is a live session training course in project management and process management. The course comprises of seminars, discussion, presentations plus evaluations. Participants will receive a certification based on participation and their performance during the evaluations. Evaluations are comprised of a combination of oral, video and written scenarios that participants will need to pass in order to receive a certificate and letter of recommendation.

Who is this for?

• Individual(s) or employers of individuals who understand that project management is a critical skill that all professionals should possess. Whether you are managing a project involving other team members, managing recurring processes, or managing your own workload.

• Individual(s) or employers of individuals who understand that planning and preparation is a critical skill that all professionals should possess; whether preparing for a big project or preparing for the occasional assignments that your supervisor assigns you.

• Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best

This training and certification is available online or in-person.

And it can be structured in a multi-day or multi-week program.

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.