Topics:

• DEFINING CUSTOMER SERVICE BEYOND THE STANDARD PERSPECTIVE

• PROFESSIONAL ETHICS & INTEGRITY

• CULTURE

• THOUGHTFUL COMMUNICATION & EMOTIONAL INTELLIGENCE

• VERBAL AND WRITTEN COMMUNICATION

• ADOPTING YOUR OWN AUTHENTIC APPROACH

• HOW CUSTOMER SERVICE CAN ADVANCE YOUR CAREER

• View a preview here.

Why is it Important:

• From the Organization’s Perspective: Companies that are thoughtful about customer service and deliver quality service tend to be sustainable, high revenue generating, and more resilient.

• From the Individual’s Perspective: Not only is customer service a differentiator for companies, it is also a tool for individuals to differentiate themselves as professionals for their success.

• "We are humans. We are in the business of relationships whether one time or recurring. Let’s make those interactions count!” – Sophia Senyo

Packages:

• Online 90 minute Seminar

• Online 90 minute seminar PLUS Comprehensive toolkit

• Complete online courses that consists of 6 videos for a total of approximately a little over 1 hour 30 minutes.

• All packages include a certificate of completion (upon completion).

• 30 days access.

• GET STARTED and REGISTER HERE.

• Separate pricing for groups or corporate. Please fill out the form below to request group pricing for the customer service online course.

Who is this for? EVERYONE

• Individual(s) or employers who understand that quality customer service is a critical skill that everyone should possess.

• Individual(s) or employers who understand that quality customer service is critical to the success and sustainability of a business.

• Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best

• Individual(s) who want to enhance their resume and career prospects.

• Great for those who are already employed and especially great for those who want to show a prospective/potential employer that they are serious about their career.

• High school students or Individual(s) with no experience looking to show a potential employer that they are a serious candidate.

• White Collar Professions, Blue Collar Professions. Students. College Students. Grad Students. Trade students. Job Corp. HVAC workers. Plumbers. Electricians. Construction. Service workers. Restaurant. Waiters. Concierge. Hotel and Hospitality. Real estate professionals. Housing professionals. University and Academic professionals. Flight Attendants. Pilots. Medical Professionals. Nurses. Doctors. Consultants. Lawyers. Paralegals. Executives. Administrative Assistants. Customer service personnel. Sales. Marketing. Retail associates. Entrepreneurs. Intrapreneurs. Social workers. Civil/Government/Public workers and officers. Employees in all industries. Human resources. Finance. Analysts.

• Great for individual(s) re-entering the workforce.

• International companies that provide global customer service or customer service do different countries.

GET STARTED and REGISTER HERE.

Who is this for?

• Individual(s) or employers of individuals who understand that project management is a critical skill that all professionals should possess. Whether you are managing a project involving other team members, managing recurring processes, or managing your own workload.

• Individual(s) or employers of individuals who understand that planning and preparation is critical skill that all professionals should possess; whether preparing for a big project or preparing for the occasional assignments that your supervisor assigns you.

• Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best

Packages:

• Online 90 minute Seminar

• Online 90 minute seminar PLUS Comprehensive toolkit

• ONLINE COURSE COMING SOON

• LIVE AND GROUP TRAININGS CURRENTLY AVAILABLE.

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Who is this for?

• Individual(s) transitioning into entrepreneurship or preparing to create a new business.

Packages:

• Online 90 minute Seminar

• Online 90 minute seminar PLUS Comprehensive toolkit

• ONLINE COURSE COMING SOON

• LIVE AND GROUP TRAININGS CURRENTLY AVAILABLE.

Topics:

• Business acumen and entrepreneur mindset development

• Mitigate challenges

• Basics to start and manage your business

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Who is this for?

• Individual(s) or organization(s) who recently started a new business, product or service or are preparing to.

Packages:

• Online 90 minute Seminar

• Online 90 minute seminar PLUS Comprehensive toolkit

• ONLINE COURSE COMING SOON

• LIVE AND GROUP TRAININGS CURRENTLY AVAILABLE.

Seminar topics:

• Client/Customer readiness

• Prototype Development

• Back-end and Front-end workflow and processes

• Website Development

• Client Acquisition and Retention

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Who is this for?

• Individual(s) or organization(s) with a new business, product or line of service and need guidance on how to manage their new venture.

• Individual(s) who understand they are building a new lifestyle.

Package:

• Online 90 minute Seminar

• Online 90 minute seminar PLUS Comprehensive toolkit

• ONLINE COURSE COMING SOON

• LIVE AND GROUP TRAININGS CURRENTLY AVAILABLE.

Seminar topics:

• Getting organized

• Time management

• Financial habits

• Planning & Implementation

• Executive Development

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Who is this for?

• Startups and Small Businesses

• People who have a business and want to formalize their business management practices

• Business was in place for at least 1 year

Ticket package:

• Online 90 minute Seminar

• Online 90 minute seminar PLUS Comprehensive toolkit

• ONLINE COURSE COMING SOON

• LIVE AND GROUP TRAININGS CURRENTLY AVAILABLE.

Seminar topics:

• Organization review

• Review of vendors

• Review of systems and processes

• Developing Objectives

• Annual business planning

• Implementation

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Description: This course is a live session training course in customer service and excellence. The course comprises of seminars, discussion, presentations plus evaluations. Participants will receive a certification based on participation and their performance during the evaluations. Evaluations are comprised of a combination of oral, video and written scenarios that participants will need to pass in order to receive a certificate and letter of recommendation.

Who is this for?

• Individual(s) or employers who understand that quality customer service is a critical skill that everyone should possess.

• Individual(s) or employers who understand that quality customer service is critical to the success and sustainability of a business.

• Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best

Why is it Important:

• From the Organization’s Perspective: Companies that are thoughtful about customer service and deliver quality service tend to be sustainable, high revenue generating, and more resilient.

• From the Individual’s Perspective: Not only is customer service a differentiator for companies, it is also a tool for individuals to differentiate themselves as professionals for their success.

Topics:

• DEFINING CUSTOMER SERVICE BEYOND THE STANDARD PERSPECTIVE

• PROFESSIONAL ETHICS & INTEGRITY

• CULTURE

• THOUGHTFUL COMMUNICATION & EMOTIONAL INTELLIGENCE

• VERBAL AND WRITTEN COMMUNICATION

• ADOPTING YOUR OWN AUTHENTIC APPROACH

• HOW CUSTOMER SERVICE CAN ADVANCE YOUR CAREER

This training and certification is available online or in-person.

And it can be structured in a multi-day or multi-week program.

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.

Description: This course is a live session training course in project management and process management. The course comprises of seminars, discussion, presentations plus evaluations. Participants will receive a certification based on participation and their performance during the evaluations. Evaluations are comprised of a combination of oral, video and written scenarios that participants will need to pass in order to receive a certificate and letter of recommendation.

Who is this for?

• Individual(s) or employers of individuals who understand that project management is a critical skill that all professionals should possess. Whether you are managing a project involving other team members, managing recurring processes, or managing your own workload.

• Individual(s) or employers of individuals who understand that planning and preparation is critical skill that all professionals should possess; whether preparing for a big project or preparing for the occasional assignments that your supervisor assigns you.

• Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best

This training and certification is available online or in-person.

And it can be structured in a multi-day or multi-week program.

SUBMIT A REQUEST BELOW FOR A LIVE OR GROUP TRAINING.